Privacy Policy — GM Signature Properties

1. Who we are

This site is operated by GM Signature Properties Ltd ("we", "us", "our"), a company registered in England and Wales. Our registered office is 20 Wenlock, London, N1 7GU. For any data-protection question contact info@gmsignatureproperties.co.uk or call 01332 480501.

We are the data controller for personal data collected through this website and our property-management services.

2. Personal data we collect

Enquiry & booking data — name, email, phone number, property address, and message content submitted via our contact and "Book a Property Review" forms.
Landlord & tenancy data — information required to negotiate and administer a guaranteed-rent agreement.
Technical data — IP address, device, browser, and usage data collected by analytics cookies, only after you consent. See our Cookies Policy.

3. How we use your data

Respond to your enquiry and arrange a property review.
Enter into and perform guaranteed-rent and management agreements.
Maintain records required by HMRC and other regulators.
Improve our website and services.

4. Lawful basis

Contract — to take steps at your request before entering into a contract and to perform that contract.
Legitimate interests — to reply to enquiries and run our business efficiently.
Legal obligation — to keep records required by UK law (e.g. tax, AML).
Consent — for analytics cookies and any marketing emails. You can withdraw consent at any time.

5. Sharing your data

We do not sell your personal data. We share it only with:

Our hosting and email service providers, acting as processors on our instructions.
Google Analytics, where you have consented to analytics cookies.
Professional advisers (accountants, lawyers) where strictly necessary.
Authorities where required by law.

6. How long we keep your data

Enquiry data: up to 24 months from last contact, unless a contract is formed.
Contract & financial records: 6 years after the end of the relationship, as required by HMRC.
Analytics data: as configured in Google Analytics (max 14 months).

7. Your rights under UK GDPR

You have the right to:

Access a copy of the personal data we hold about you.
Have inaccurate data corrected.
Request erasure where there is no good reason for us to keep it.
Restrict or object to certain processing.
Receive your data in a portable format.
Withdraw consent at any time where we rely on it.

To exercise any right email info@gmsignatureproperties.co.uk. If you are unhappy with our response you can complain to the Information Commissioner's Office at ico.org.uk.

8. Cookies

We use a small number of cookies. Full details, including how to change your preferences, are in our Cookies Policy.

9. Security

We use appropriate technical and organisational measures to protect your data. No internet transmission is 100% secure, so we cannot guarantee absolute security.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed.